First, always try restarting your device and make sure you’ve installed the latest updates for the app and for your device.
If that doesn’t work, we’re happy to help you troubleshoot. This is always easier in person, and please bring your device with you. If you can’t get to us, give us a call or send us an email!
And if you’re comfortable giving it a try on your own, each service has an extensive Help section on their website.